Research Services for Residential Communities

Happy Residents, Successful Communities

At ProMatura, we’ve been helping communities increase occupancy and resident satisfaction for 35 years. We offer a full suite of data-based, practical solutions for both age-qualified housing (a.k.a. seniors housing) and all-age communities.

Answers You Can Trust

Services include:

  • Audits of underperforming properties: Assessing market conditions, consumer perceptions, the site, operations, marketing, sales processes, personnel, resident satisfaction
  • Continuous quality-improvement surveys (satisfaction surveys)
  • Sales Associate ER (evaluations with recommendations), a.k.a. mystery shops on steroids: Performing an in-depth assessment of sales counselors’ interactions with prospects–starting from the moment they pick up the phone—to pinpoint targeted ways to increase sales
  • Image and awareness studies: Determining your marketing’s impact and your community’s standing—and comparing them to ProMatura Benchmarks
  • Culture change and customer-service programs

Specialty Sectors

  • Residential communities
  • Master-planned communities
  • Age-qualified apartments (a.k.a. senior apartments)
  • 55+ / active adult
  • Independent living
  • Assisted living
  • Memory care
  • CCRCs

Our Services

For New Developments

With research-driven advice and decades of specialized experience, ProMatura helps you plan success. Services include market feasibility studies ...

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For Existing Communities

We’ve been helping communities increase occupancy and resident satisfaction for 35 years. Services include audits, competitive analysis ...

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For Other Businesses and Organizations

Our custom market research gives you valid, reliable, usable answers.

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